Careers

WORK FOR US

Working with Shakti will provide you with a good insight into various ethnic communities as well as the mainstream, Maori and Pacific Island communities in New Zealand. We consider Passion and Commitment towards the cause of bringing about social change as the single most deciding factor for employment. Of course, that means dedication and determination to work from the heart, especially to help achieve the overall well-being of disadvantaged ethnic women and children and thereby ethnic families.

At Shakti, we are more than just an organisation—we are advocates for human rights and justice. Our passion lies in standing up for ethnic women who face oppression and injustice. Advocacy isn ‘t just a job for us; it’ s our purpose, our calling. We believe in starting from within, ensuring that our values and principles are deeply embedded in everything we do and the way we interact with each other.

If you would like to know any other ways to support us, visit GET INVOLVED

“Shakti is more than just an NGO; it’s a community of compassionate individuals dedicated to making a real difference. The work we do here is challenging but incredibly rewarding, and I am grateful to be part of such an empowering organisation.”

Team MemberSWRT

“Working at Shakti has been one of the most fulfilling experiences of my life. Every day, I am inspired by the resilience and strength of the women we support.”

Team MemberSWRT

“Shakti’s commitment to culturally informed care helps build trust and foster a safe space for these women. It is an honor to be part of a team that genuinely cares and works tirelessly to make a difference in the lives of those who need it the most.”

Team MemberSWRT

CURRENT VACANCIES

Auckland

JOB TITLE

Youth & Case Work – Auckland Base (Part-Time)

DUTIES & RESPONSIBILITIES:

Key Task

Youth related case work

Crisis calls and referrals are responded to immediately.
Available to be rostered during Weekends and Public holidays
Clients are picked up and transported as per policy
Clients are settled at the safe house (or alternative accommodation if applicable)
Accurate intake assessment for youth clients in an efficient and timely manner, adhering to policy at all times.
Returning Risk Assessment conducted with Accuracy
Ensure clients’ needs are identified and agreed ‘Plan of Action’ is executed and followed-up.
Appropriate documentation is filed in the client file.
Client confidentiality is maintained at all times.

2. Individual Youth client evaluation.

Collection of information is done in a culturally appropriate manner.
Efficient individual client intake and assessment is done place at all times, including following youth service manual guidelines.
Clients’ needs are met in an effective and efficient manner.
Monitoring and reporting on the progress of clients is done consistently.

3. Client related Documentation Management and reporting.

Statistics are collated and recorded following the correct procedure using EXESS database.
Cases are ‘closed’ and reasons specified on Exess when client no longer uses services
Client paper files are completed and stored in the appropriate manner.
Weekly team meetings are attended to discuss day-to-day operations of the center.
Prepare and submit fortnightly client reports.
Contribute to the monthly reports and case studies.
Incident reporting

4. Organize youth/human rights awareness raising community events on key calendar dates including International Women’s Day and International day of the Girl- Child.

Participate in allied network meetings and contribute to policy submissions on Issues affecting youth, girls and young women with the support of youth steering group.

5. To provide support to youth clients (aged 12-24 years)

Efficient individual client intake and assessment following youth service manual guidelines.
Clients’ needs are identified and agreed ‘plan of Action’ is executed and followed-up
Appropriate documentation is filed in the client file.
Client confidentiality is maintained at all times.

6. Responding to crisis calls while working and rostered on for evening duty (on a needs basis)

Ensuring all crisis calls are screened according to the policy
Attend Crisis Pick-up and ensure procedures are followed correctly.
Attend to drop-in clients and assess them.
Documentation of calls is recorded correctly in the phone log.

8. Primary Advocacy.

Liaising and advocating for clients with various government departments, including Work and Income, Housing New Zealand, police and courts and ensuring that the client receives adequate support for her case.
Advocacy should be based on the empowerment model.

10.Attend professional and personal development trainings.

Regularly attend trainings organized by the Centre.
Regularly participate in supervisions for self-development.

11. Attend internal and external meetings relating to the Centre – Regular participation in internal and external meetings.

Meetings, Supervision, Training & Professional Development

SKILLS, EXPERIENCE & EDUCATION:

– Work experience in the Social service or Counselling service

– Qualifications in Social Work/Counselling/Psychology/Sociology/Health Science.

– Be passionate about working with women and children and ensuring their safety while promoting women’s empowerment.

– Have a fair understanding, empathetic and patient manner working in a cross-cultural environment.

– The ability to speak one of the many languages spoken (Arabic/Hindi/Punjabi/Swahili) will be a significant advantage.

– Have a full driving license.

– Have your own vehicle.

Does this sound like you? Email here, and attach you current cv and cover letter telling us about the experience you will bring to the role.

JOB TITLE

Regional Refuge Service Delivery Manager – Auckland Base.

SKILLS, EXPERIENCE & EDUCATION:

NZ-recognised Social Work qualification or overseas, and registration with New Zealand’s Social Work Registration Board will be beneficial.
Experience working with the Government Department or NGO set up with women and children in New Zealand or Internationally.
Experience working with domestic violence services.
NZ Permanent Resident/Citizen
Experience in managing crisis intervention. Knowledge of EEO principles and work safety.
Strong management skills.
Proficiency in English Language -verbal and written. Fluency in at least one Asian, Middle Eastern or African language (Hindi, Arabic, or Mandarin speaking will be beneficial).
Be passionate about working with women and children and ensuring their safety while promoting social equality.
Familiar with EXESS and the ability to use business support software.
Strong leadership skills and attention to detail.
Have full Driving Licence and own vehicle.

DUTIES & RESPONSIBILITIES:

Work cohesively and collaboratively with the National Refuge Service Delivery Manager, Regional Refuge Service Delivery Managers, Refuge Managers/Coordinators, Social Workers/Case Workers, and Regional Admin Coordinator to develop plans and strategies to achieve a common goal and sustainable outcomes for the organisation.
Provide leadership, guidance, supervision and coaching (one to one or Group) to the social workers and Regional Refuge Coordinators, and Refuge Managers.
Strategic Leadership: To plan service delivery in tune with the organisation’s strategic direction and maximise the safety of those seeking our Refuge services.
Implementation of best practice guideline, developed by (SDETAC + MSD collaboration)
Build and enhance a positive work culture across the team, that supports continuous learning and improvement through review of case studies and ongoing feedback.

PURPOSE:

Provide high level leadership to Shakti’s Refuge Service Delivery regionally in line with Shakti’s vision and mission by promoting best practice standards in supporting, servicing and enabling the empowerment of ethnic women and their children in situations of domestic violence.

Networking:

Participate in network meetings and conferences aimed at promoting the rights of ethnic women to live free of fear and free of violence and represent Shakti accordingly. Maintaining positive relationships with Stakeholders.
To advocate for cultural competency, spread cultural awareness about various ethnic communities and promote cross cultural understanding between wider communities.
Networking & representing Shakti in the domestic violence sector in New Zealand nationally. Monitoring and Reporting Monitoring social workers and Refuge Coordinator staff numbers meet client requirements and demand. Organisational practice standards are kept in accordance with MSD, MOJ and NZQA approval requirements.

Does this sound like you? Email here, and attach your current cv and cover letter telling us about the experience you will bring to the role.

Hamilton

JOB TITLE

Centre Coordinator – Hamilton (Part – Time)

Skills, Education and Experience:

Proficiency in at least one Asian, Middle Eastern, or African language is highly preferred, with a particular emphasis on Arabic and Farsi being especially desirable.
Qualification in Social Work, Psychology, Counselling, Mental Health, or Community and Wellbeing studies.
Work experience in the Social service or community development field, and NGOs in New Zealand or overseas.
Passionate about working with women and children and ensuring their safety while promoting women’s empowerment.
Available to work based on a roster for crisis intervention attendance.
Able to work well under pressure; prioritises effectively in making decisions that impact clients’ well-being.
Be a good team player and support team proactively when required. Open to understanding the complex dynamics surrounding family and gender-based violence and have a women’s rights perspective.
Have a fair understanding, empathetic and patient manner of working in a cross-cultural environment.
Have a full, valid driving license and own a vehicle.

Overall management of the Hamilton Centre:

Ensuring Client and service Confidentiality, Crisis Management, Risk management.
Ensuring Centre & Refuge provides safety and empowerment-based services to clients.
Ensure that regular checks are in place to monitor the efficiency of the Centre.
Ensure the administrative and finance management duties are carried out, e.g. Preparing monthly/annual reports as and when required. Working closely with the Auckland branch administrator for all purposes of general office duties.
Ensure that team meetings are held to discuss day-to-day operations.
Liaise with SocialWorkers to identify client needs whilst in Homebase/Community Outreach
Efficient individual client intake, telephone assessment, and 1 to 1 comprehensive risk assessment are done at all times. Client needs are identified, and an agreed action plan is executed and followed up.
Ensuring all client data is entered into the Exess database system.
When required, attend to clients’ needs.
Culturally appropriate referrals are made if required.
Maintain the organisation’s QA Standard in line with Shakti’s policy.
Work with other team members and the Regional RefugeService Delivery Manager to access and monitor Clients’ cases.

Crisis Intervention:

Available to be rostered for Crisis on-call duty after office hours, at weekends, and on public holidays.

Advocacy:

Advocating for clients with various government departments, Police, justice systems, etc. And ensure that clients receive adequate support for cases.
Advocacy should be based on the empowerment model.

General Advocacy & Networking:

Participating in Waikato Police, Women’s Refuge, DHB, University and school meetings to represent Shakti.
Maintain existing networks and develop new networks with Waikato key agencies. Identify current network members and maintain ongoing correspondence.
Communication links with external agencies(Refuges, NGOs, Courts, Hospitals, Lawyers, Police, local and national networks, ethnic communities, and women’s network.
Regularly attend Waikato networking meetings to establish and promote the Shakti organisation’s profile within the communities.
Contribute to developing and updating network database on a regular basis.
Contribute to organising International Women’s Day on 8th March, WhiteRibbon Day, and Anti-Violence Day on 25th November along with the Team members, regionally and nationally.
Participate in any internal conferences, national meetings, etc. as needed.

Database Management:

Ability to use EXESS database for client documentation.

Annual planning:

To be an active part of the annual planning report and strategic development of the organisation.
Regularly monitor the implementation of the Annual Plan at the Centre.

Health and Safety Management of the Centre:

Submit the health and safety audit checklist report to the regional refuge service delivery manager (e.g., hazard register, incident report, weekly meeting report, fire drill records, etc.).

IF YOU ARE INTERESTED: APPLY WITH YOUR CV AND COVER LETTER HERE

Wellington

JOB TITLE

Community risk management coordinator/casework (Wellington)

Key Tasks/Job Description:

Work closely with Shakti social workers/refuge/crisisline to receive clients for Community Risk Management Program. Work closely with allied Domestic Violence/Family Violence services, coordinate with external service providers and students, and promote healthy settlement for the clients.
Community Risk Management Safety planning – Ensuring safety, including alarm installation and alarm removal.
Available to work on Crisisline duty 24/7 service (Afterhours, weekends, or public holidays)
Available to work based on a roster for crisis attendance.

Community Safety Planning:

Ensuring Safety – Provide alarms (installations and removals), and other relevant safety such as MOJ safety program.

Community risk assessment:

Creates Action Plan
Monitoring the action plan and implementation.
Assessment of action plan, assessing risk.
Evaluating the action plan.
Take appropriate action according to the policy for ensuring safety.
Organising moving of clients in the community who pose risk.
Work with other allied services for client’s future development like:

Education/developing life skill:

Emotional support i.e. counseling and MOJ programme.
Familiar to navigate EXESS.
Work closely with the allied services to achieve maximum support for the client’s skill development, employment, and settlement in New Zealand.

2. Promote settlement in the community, employment, education, integration, financial independence, safety (both emotional & environment).

REQUIRED SKILLS, EXPERIENCE & EDUCATION
▪ Qualification in Social Work, Psychology, or Criminology studies.
▪ Work experience in the Domestic Violence/Family Violence sector in New Zealand or Overseas.

▪ Preferably Mandarin or Arabic-speaking person.

▪ Have a full, valid Driver License and own transport.
▪ Be passionate about working with women and children and ensuring their safety while promoting women’s empowerment.
▪ Be able to work well under pressure; prioritise effectively and be confident in making decisions that impact on clients’ well-being.
▪ Be a good team player and support team mates proactively when required.
▪ Open to understanding the complex dynamics surrounding family and gender-based violence and have a women’s rights perspective.
▪ Have a fair understanding, be empathetic and have a patient manner of working in a cross-cultural environment.
▪ Be proficient in spoken and written English language skills.

IF YOU ARE INTERESTED: APPLY WITH YOUR CV AND COVER LETTER HERE

Tauranga

JOB TITLE

Admin Coordinator – Tauranga (part – time)

SKILLS, EXPERIENCE & EDUCATION:

Ability to speak either Asian, any Indian or an African language fluently.
A strong background in Business Administration, along with relevant qualifications, is preferred.
Possess excellent report writing abilities.
Have a Full driving license (compulsory).
Have own vehicle (compulsory).
Ability to work under pressure and prioritize tasks.
Available to work after hours if required.
Knowledge of work-place safety.
Quick learner.

SPECIFIC DUTIES & RESPONSIBILITIES:

General Administration

Responsible for the overall administration and managing the roster for the center.
Organize internal meetings (Regional manager, Team Leader and staff, etc.)
Administrative Support to the Regional Service Delivery Manager, Team Leader, case workers, CRM Coordinator and refuge coordinator for the day-to-day.

Reporting

To complete Accountability reports, monthly reports, and fortnightly refuge checklist audit reports.
Annual reports, and Accident/emergency reports.
Submit reports to the Regional Refuge Service Delivery Manager and National Office as required.

Quality Assurance

Conducting Centre and refuge evaluations regularly to maintain service delivery quality
Support branch team to prepare for Annual Audit or any other Audit required by the National Office

Finance & Budget

Work closely with the Finance team while administrating the finance & budget for the Centre. To complete the Centre’s finance reconciliation report fortnightly.

Events Management

Assist in organizing AGM and take initiative in organizing events during International Women’s Day, as well as any campaign or events nationally or locally.

Funding

Support the Regional Refuge Service Delivery Manager
National Funding Supervisor to set up fundraising targets.
Assist in achieving the target throughout the year.

IF YOU ARE INTERESTED: APPLY WITH YOUR CV AND COVER LETTER HERE

WORK FOR US

CURRENT VACANCIES

Auckland

Hamilton

Wellington

Tauranga

Christchurch

Dunedin