Privacy policy

1. Information We Collect
We may collect the following types of personal information:

Information you provide directly

• Your name and contact details (email, phone number, address)

• Information submitted through our contact forms

• Information provided when subscribing to our newsletter

• Details you provide when making a donation

• Information submitted when requesting help or support

Information collected automatically

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Cookies and analytics data (via Google Analytics or similar tools)

We do not collect unnecessary information, and we do not require you to disclose personal details to browse our website.

2. How We Use Your Information
We may use your personal information to:

• Respond to enquiries and provide support

• Process donations and issue receipts

• Send newsletters or updates (only if you opt in)

• Improve our website and user experience

• Maintain safety, security, and record keeping

• Comply with legal obligations

We will never use your information for purposes unrelated to our work without your consent.

3. Sharing Your Information
We do not sell, rent, or trade personal information to third parties.

We may share information only when necessary with:

• Service providers (e.g., email platforms, website hosting, payment processors)

• Authorities, if required by law or to protect someone’s safety

• Organisations involved in processing donations

All third-party providers must comply with privacy and data-protection standards.

4. Donations and Payment Information
All donations are processed securely through trusted payment platforms such as Donorbox or direct bank deposit.
We do not store or have access to your credit card details.

5. Newsletter Subscriptions
If you subscribe to our email updates, you agree to receive communications from us.
You can unsubscribe at any time using the link at the bottom of our emails.

6. Cookies and Analytics
Our website may use cookies and analytics tools to:

• Understand how visitors use our site

• Improve website performance

• Deliver a safer browsing experience

You can adjust your browser settings to disable cookies if you prefer.

7. Security
We take reasonable steps to protect the personal information we hold, including:

• Secure servers

• Encrypted connections (HTTPS)

• Limited access to authorised staff

• Regular security reviews

However, no online system is completely secure, and we cannot guarantee absolute protection.

8. Accessing or Correcting Your Information
You have the right to:

• Request a copy of any personal information we hold about you

• Ask for corrections if your information is incorrect or incomplete

Requests can be made by contacting us at:
comms@shakti.org.nz
0800 SHAKTI (0800 742 584)

We will respond within a reasonable timeframe.

9. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated “last revised” date.

11. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
comms@shakti.org.nz
0800 SHAKTI (0800 742 584)